BPI Training Website
THE LGFB Story
This document was created using an SEQ Legal template.
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Obviously, doing this may have a negative impact on the usability of many websites.
(8) Contact us
Area Sales Managers
Visual Merchandising Team
Interparfum Marketing Team
Prestige Marketing Team
Stationery Order Form
Please note: do not order large quantities of paperwork, as changes are made to forms regularly and we do not want you to have a supply of out of date forms.
All forms have a date on the bottom of them, which is an indication of when it was last updated.
Product Order Forms
The Journey & Sales Support Team manage sales targeting, sales reporting & analysis, system data maintenance and general administration.
Any member of our team is available every Monday to collate top stores’ flash figures, daily results for promotional sites, monthly retail sales results and send you any forms that you need. We also coordinate “Points Make Prizes” results. We are always available to help or direct you with any queries should you ever be unsure as to who to speak to.
Sales Order Processing
SOP – Sales Order Processing have over 65 years of KGA experience and so have a vast and varied knowledge of the company. You can call us to take your order queries, collateral requirements, price and barcode queries, proof of deliveries, staff purchases and of course your quarterly allocation questions! During a 12 month period we process over 58,000 orders.
Consultant Sales Managers
The Reception Team forward your calls to the relevant departments. We need to know who is calling so please tell us your name and the store you are calling from.
We are also responsible for sending out the paperwork that is listed on your stationery request form. Your completed file cards are forwarded by us to the company that manages our database.
The Purchase Ledger Team processes thousands of invoices each year covering a wide range of costs from the millions spent on advertising to support our brands, to daily petty cash slips. In addition, we incorporate a diverse range of roles within the department from producing monthly wholesale reports to mobile phone technical support.
The Commercial Finance Team is responsible for overseeing the production of the wholesale targets for brands and store groups that are used to review our business performance. We work closely with the marketing team to report and control the brand budgets and with the national account manager to analyse the terms and performance of our retail customers. Most of our time is taken up looking at brand costs to make sure every brand is getting a fair proportion of cost in the business and that the brands and store groups are making the margin we want.
National Accounts Team
The National Account Management Team is responsible for any retailer where decisions are made centrally at Head Office level. Our job is to sell in any new launches and products, manage the stock levels, organise promotions and present a tailor made strategy for the retailer for all of our brands. We work closely with the Sales Managers communicating what has been agreed with the head offices.
The main role of the PR Team is to increase awareness of our brands in the press. This is done through our relationships with journalists and other personalities who feature our brands in key publications such as magazines, websites and daily newspapers. This encourages consumers to visit our counters! The PR Team regularly host press events for new products, which build excitement around new launches and in turn, generate additional coverage in the press.
BPI Marketing Team
Human Resources are involved in the management of your employment from issuing contracts of employment to acknowledging resignation letters. This is with the exception of administrating your pay, which is dealt with by the Payroll Department. Human Resources send you letters when your hours, pay or location change and monitor your holiday and sickness as well as review Competency Performance Assessments completed by your line manager. We also work with you in the event of pregnancy, discipline, grievances, bereavement, long term sickness and any other matters that affect you whilst at work. We are here to help make your working life smoother and support you, in conjunction with your line manager, through any difficulties. Please contact us if you need our help at any time … you would be surprised at the questions we are asked, but we can always point you in the right direction if we don’t know the answer.
The IT Team supplies the hardware and software which is used to run all parts of the business from purchasing through to customer order processing, invoicing and financial accounting. In conjunction with an external company, we support around 100 users who always have a wide range of queries regarding their equipment or applications such as Microsoft Word or Excel. We also constantly monitor the Company’s IT systems to ensure that they are running correctly and that the data is secure. We are always looking at new technology, systems and software to help the company become more efficient.
The Finance department makes payments for the company’s purchases and ensures that debts due to the company are paid by customers. Purchases include supplies of the branded products we sell, employee expenses, advertising and promotion support, and general expenses such as electricity and council tax. The payroll department is also part of Finance. The Finance department keeps track of company assets and deals with VAT and other taxes, plus bankers, auditors and insurers.
The Credit Control Department have many different aspects to their job. Once invoices are due we chase our customers for payment. We also deal with all types of queries once the order has been received by the store including everything from faulty products to shortage claims which in turn means that we will raise all credits for these queries. If there is a new account to be opened, we look after all of the administration for this which can be a lot of paperwork. We are also the department that look after staff purchases, so if you would like to order a KGA product, send your order and payment to us and we will make sure you receive your purchases.
Buying and Logistics
The Buying Department is responsible for all aspects of inventory including forecasting and ordering of stock and ensuring inventory levels are kept at an optimum level in our warehouse at all times. Our key objective is to ensure the right stock is available to fulfil all our retailers’ orders on time and in full. In addition, the Buying Department is responsible for pricing. We ensure that all current prices are correct and maintained on our in house systems as well as issuing all current price lists, basic and journey order forms.
I am the Business and Events Manager and also look after Consumer Relations. I am here to support and assist you with customer complaints so please do not hesitate to call me at Head Office if you need advice regarding a return or faulty product. The other part of my role is to look after Hill House, ensuring that it looks smart and is in good working order. The most fun part of my job is running events for the company including internal management meetings and the Consultant Conference.
Aberdeen Royal Infirmary
Macmillan Support & Information Centre - Belfast
Belfast City Hospital
79-83 Lisburn Road
Tom McDonald Avenue
Western General Hospital, The Stables
Western Infirmary, The Gatehouse
10 Dumbarton Road
Old Perth Road
Cancer Information & Support Centre - Carlisle
Robert Ogden Macmillan Centre
St. James University Hospital
Macmillan Cancer Information & Support Service - Liverpool
The Linda McCartney Centre
The Royal Liverpool University Hospital, Prescot Street
Northern Centre for Cancer Care
Freeman Road, High Heaton
Newcastle Upon Tyne
Cancer Information & Support Centre - Sheffield
Weston Park Hospital
23 Northumberland Road
Castle Hill Hospital
The Cancer Centre
Macmillan Winmill Unit
Whinney Heys Road
Salford Royal Hospital
York Cancer Centre
The Conference Room, Learning & Resource Centre
Countess of Chester Hospital
The Holistic Cancer Care Centre
James Cook University Hospital
Birmingham City Hospital
The Patrick Room, Cancer Centre
Queen Elizabeth Hospital
The Cambridge Cancer Centre
120 Cambridge Road
Queen Elizabeth Hospital
Macmillan Cancer Unit
Leicester Royal Infirmary
Lincoln County Hospital
The Big C Cancer Centre
Norfolk & Norwich Hospital
Nottingham City Hospital
New Cross Hospital
Berkshire Cancer Centre
The Royal Berkshire Hospital
Luton & Dunstable Hospital
Arden Cancer Centre - Coventry
Clifford Bridge Road
Burton & Derby Hospital
Bristol Haematology & Oncology Centre
Cancer Information Services - Cheltenham
Cheltenham General Hospital
FORCE Cancer Support Centre
Royal Devon & Exeter Hospital, Corner House
Mustard Tree Macmillan Centre
Dorset Cancer Centre
Royal Cornwall Hospital
Cancer Information & Support Centre - Bath
Royal United Hospital
Sussex Cancer Centre
Royal Sussex County Hospital
Kent & Canterbury Hospital
Colchester General Hospital
The Fountain Centre
St. Luke’s Cancer Centre, The Royal Surrey County Hospital
Breast Cancer Haven
Cancerkin Centre - Hampstead
The Royal Free Hospital
Charing Cross Hospital
Fulham Palace Road
The Richard Dimbleby Centre
St. Thomas’ Hospital
Lambeth Palace Road
Harley Street Clinic
81 Harley Street
London - Cancer Centre London, Parkside, Wimbledon
The Royal Marsden Hospital, Chelsea
St Bartholomew’s Hospital
Lynda Jackson Macmillan Centre
Mount Vernon Hospital
Macmillan Centre - Portsmouth
Queen Alexandra Hospital
Southwick Hill Road
The Royal Marsden Hospital
Macmillan Cancer Information & Support Centre - Southampton
Southampton General Hospital
Sir William Rous Unit
Southend University Hopsital
Helen Rollason Cancer Centre
The Princess Elizabeth Hospital
Jersey General Hospital
Tel : 01534 622742
How can I help?
How to volunteer for a workshop
If you're a qualified beautician and can spare a few afternoons a year to help run our workshops, we'd love to hear from you.
You’ll be working with women who have undergone invasive and appearance changing cancer treatments, so a kind, sensitive and friendly personality – and a caring commitment to helping others – is an absolute must.
To become a LGFB volunteer, you should have a minimum of one year’s experience in cosmetics or beauty therapy and be proficient in the art of make-up application and skin care.
You’ll need to be available for a LGFB training session to get to know how the workshops are run, and you’ll need to commit to a minimum of one workshop, alongside two other beauticians, every three months. You are allowed to attend these workshops in work time and will have your expenses paid by Kenneth Green Associates as well as the opportunity to collect Points Make Prizes (50 per workshop attended).
If you would like to become a volunteer please click on “volunteer” and complete the form online, or call Sarah Green at the KGA head office on 01932 827 060.
About the workshops
Look Good... Feel Better organise two-hour skincare and make-up workshops every week, fortnight or month, depending on hospital requirements in each area.
Held in hospitals and specialist centres throughout the UK, each workshop is run by three volunteer LGFB trained beauticians, many of whom work for major cosmetic companies based in department stores close to where the workshops take place.
It is free to attend, and when ladies arrive, they receive a LGFB gift bag filled with a specially selected range of donated skincare and make-up products suited to their skin tone.
Look Good... Feel Better beauticians then guide them through a 12-step skincare and make-up regime, with great hints and tips on how best to apply each product. Particular care is taken with key ‘problem’ areas resulting from cancer treatment, such as re-defining the eye area when ladies have lost brows and lashes.
The workshops are also about having fun. They are informal, relaxed and informative and give people a chance to meet others in a similar situation. It’s a time for a woman to focus on herself – and not her illness.
Donate to LGFB
LGFB gains financial, product and professional support from over 40 member companies and brands. A large proportion of their income comes from independent fundraising - individuals, companies, store groups and others who run events and raise money to support the charity. KGA is committed to donating money to this cause each year. We also participate in their national fundraising day on 11th May.
As an active cancer support charity, LGFB welcome donations to help them continue their valuable work. If you’d like to donate please send a cheque payable to Look Good... Feel Better to:
Kenneth Green Associates
Look Good…Feel Better is one of the most practical, pro-active and positive Programmes available to women undergoing cancer treatment. At what can be an extremely difficult time, LGFB Volunteers help them concentrate on themselves – not their illness – and give them the chance to have fun, boost their confidence and feel self-assured.
Anne Kemp, Bentalls, Kingston:
“When was the last time you felt good, smiley good, uplifted good? That’s how I feel after my Look Good...Feel Better afternoon.
By sharing your knowledge you can help to make someone feel beautiful and enable them to enjoy a moment to forget cancer, to be a girl again and to giggle with other women as they apply mascara.
We all know how to make someone feel good, give it a try, give something back”
Bernadette Bird, House of Fraser, Guildford:
"After completing the registration document given to me by Kenneth Green Associates, I received an information pack in the post from LGFB; this included a DVD showing a LGFB work shop in action. I was then invited to observe a work shop in the Hospital that was near to my place of work. The work shop was held in a room away from the main wards and I was met by a wonderful lady who works with the hospital and arranges for the ladies to attend. She introduced me to the other three volunteers, who have been involved with LGFB for some years. Ten ladies were going to attend this work shop and the room had been equipped with a table, chairs, mirrors, face wipes and ten cases filled with donated products.
The ladies arrived, each of them at a different stage in their treatment. Some wore scarves on their head, others wigs and others still had their hair. The aim of the workshop was to go through the routine of cleansing the face, to the application of full make up.
I found the room was very quiet at first, but as the group went through their products with delight and started to apply them so the conversations started and by the time we had got to the makeup section, two ladies had taken their wigs off and everyone was sharing experiences. One lady shared with us that it was the first time she could talk openly about her cancer as her husband was in denial. Her neighbour volunteered her mobile number so they could meet for coffee in the future. Although I was an observer that day I was asked to help with eye makeup and eyebrows.
LGFB does what it says: it makes people “Look Good & Feel Better”. At the end of the workshop the room was filled with happy, chatty people. That day I was VERY PROUD that I worked for a company that gave something back."
Michelle Bruce, Fenwick, Tunbridge Wells:
“I decided to become a Look Good Feel Better volunteer after attending a workshop as a patient. I wanted to give something back to the charity that had helped me feel confident when I was having chemotherapy.
Initially I was worried about volunteering as I had no skin care or make up experience but soon found out that I needn’t have worried. You do not have to do anything that you are not confident doing.
Although these ladies are going through a gruelling treatment regime and quite often walk into the room shy and retiring, by the end of the session they leave with new vigour, confidence and smiles on their faces. For two hours they have been taken away from a world of treatment and back into normality.
Look Good… Feel Better cannot run without the support of the organisations that sponsor it and the consultants who help run the workshops, so I would recommend that everyone considers volunteering their skills to this worthwhile charity”
Kenneth Green, Chairman, KGA and Board Member for Look Good…Feel Better:
“The story is in the name. The beauty industry makes cancer patients feel better by providing expert help that brightens what might otherwise be a grey day with advice and products that bring the colour and a smile back.”
Sarah Green, Business and Events Manager, KGA & Ambassador for Look Good…Feel Better:
“To spend an afternoon at a LGFB workshop has to be one of the most inspiring and uplifting things to do.
To see the ladies arrive who are receiving treatment for cancer and not always looking or feeling their best, it is great to see that after two hours with the LGFB volunteers, their magic wand and boxes of magic, these same ladies leave feeling and looking fantastic. Each and everyone has the most amazing smile of confidence on their faces, that it is impossible not to feel good and smile with them!”
Georgina Blake, Head of Training, KGA and Ambassador for Look Good…Feel Better:
“We deal in beautiful, luxurious items in prestigious and pristine environments, and can take these fabulous products for granted sometimes. It is thoroughly uplifting and rewarding, therefore to step away from the glamorous department store counter for the afternoon, and spend time sharing your beauty industry knowledge and skills with ladies who really need a lift and a confidence boost. Being part of the LGFB workshops, however is more than just teaching 10 women how to look after their skin and apply make-up…it’s about lending a kindly listening ear, showing that you care, and making them feel like a person and not a patient for a few hours.
When they walk out of the workshop, they walk a bit taller, and smile much more freely. And what do you get out of it all? The life-affirming satisfaction and glad feeling that you've truly made a difference to other people’s lives, through using the skills and energy that your every day job requires, in a practical and positive way.”
Look Good…Feel Better
Kenneth Green Associates prides itself on giving back to charity and has always been a proud supporter of Look Good…Feel Better, a charity which touches so many people.
The Look Good…Feel Better cancer support Programme is based on the idea that if you look good on the outside, it will help you to feel great on the inside. Their free skincare and make-up workshops make a huge difference to women diagnosed with cancer all over the UK, by helping to combat the visible side effects of cancer treatment and, in turn, boost confidence and well being. In each workshop three volunteer beauty consultants take everyone through a specially designed 12-step skincare and make-up routine. At the end of two hours of learning, fun and laughter, the ladies leave feeling relaxed and full of renewed confidence in their appearance.
As a cancer support charity, Look Good…Feel Better relies on individuals, companies and volunteers to make it a reality. With plans to offer the programme to 50% of cancer patients by 2016 across the UK, LGFB are always in need of greater support. Your involvement can make a huge difference to many lives; either through monetary donations or helping in a practical way by becoming a volunteer and assisting at their regular workshops.
Facts and Figures
Look Good…Feel Better holds free skincare and make-up workshops in 63 hospitals across the UK.
They run more than 1,200 workshops a year and 13,000 women will be supported this year.
Over 1,800 volunteer beauty consultants work alongside LGFB UK.
Every woman receives a gift bag of full size products to use through their 12-step skincare and make-up regime and these are generously donated by the Beauty Industry, including KGA.
LGFB is ‘product neutral’ with no company or brand being highlighted within the Programme.
LGFB UK is fortunate to be supported by several major retailers including Selfridges, Harrods, Boots, Debenhams, House of Fraser, John Lewis and Bentalls
The LGFB service is available in 24 countries worldwide – from the USA to Argentina, Australia to Sweden … well over 1 million women have been supported to date.
Submit Store Event
What is the CFSS?
The CFSS (Certification for Fragrance Sales Specialists) is an internet education programme for fragrance consultants, run on-line by the Fragrance Foundation. This course is designed to recognise the professionalism of fragrance selling, and covers topics such as the history of fragrance and gives a thorough grounding on fragrance families and olfactory and fragrance terms and the techniques of successful selling.
It is a great opportunity to raise your fragrance skills to a higher level of knowledge and professionalism and be able to achieve a trusted qualification that will recognise your expertise in the fragrance field.
How much study is involved?
Studying for the qualification and taking the exam itself are all done on computer on the internet. Approximately 15 hours of studying is required, and the multi-choice exam takes approximately 90 minutes to complete.
The Study Guide has been prepared in conjunction with one of the most respected authorities in the field of certification, as well as the US Sense of Smell Institute and members of the fragrance industry from retail, manufacturing and sales training.
The course runs from February to April and August to October each year and thanks to the online flexibility candidates can choose when and where to log in and study. Once each candidate has completed their studies they can take the online exam.
What happens after I have completed the exam?
Upon completion of the CFSS exam, you will be notified immediately by the Fragrance Foundation of your achieved grade. The fragrance sales consultant receiving the highest examination score in the UK will be invited to London to be honoured at the FiFi UK Fragrance Awards Ceremony.
In 2012 we were proud to announce that Monika Casey, from House of Fraser Leamington Spa received the highest mark in the country for her CFSS exam. She joined Kenneth and the Directors at the FiFi award ceremony in London, where she received the accolade of being honoured on stage.
How do I register my interest?
KGA sponsors one consultant per area each year to complete the CFSS. If you are interested in being put forward for the exam, please can you complete and submit the attached form. Victoria Clarke in the Training Department will notify you by email if your application is successful and once registered, you can access all the study material you need via the CFSS website.
If you have organised an event, and would like to order invitations that you can then send to your customers, please complete this form no later than 6 weeks prior to your event.
The training team will then use the information you provide, to produce a quantity of standard Store Letters that will be printed and posted to you at home.
If you would also like to order address labels for your file card customers, you can do that on this form.
Please remember that we can only produce customer invitation letters for ONE BRAND at a time.
Approve store events
Submit your event
Events are a key part of your business, and will help to build your customer base as well as keeping customers loyal.
Please share your events with head Office by completing the form below and uploading your best photos.
You can also email us at email@example.com
How Did We Do?
If you have recently attended a KGA training course, please take a moment to complete this form and tell us how we did. The Training Department value your feedback in order for us to tailor our future training sessions to your needs.
Your RSVP to training
Please only complete this form if you have received a written invitation to a training course by post.
If you would like to attend a course but have not been invited, please refer to your Sales Manager in the first instance.
Fragrance training calendar
Throughout the year, we will hold various fragrance training courses. Together with your Sales Manager, we will select members of staff to attend these courses and they will be sent an invitation through the post.
Unfortunately, due to limited numbers, not every consultant will be invited to every training session. However, if you see a course below that you are interested in, please highlight this to your Sales Manager, who will then communicate with the Training Department.
Fragrance training notes
In order to receive your allocated Company Uniform garments, please complete this form referring to the size guide and allocation chart in the Wearer’s Information Pack.
Before submitting this form, please ensure you have completed all the sections correctly and taken your measurements accurately. You will need to read and agree to the information in the Wearer Pack in order to proceed.
This form is only for those consultants who wish to buy extra quantities of company uniform; over and above the quantities allocated by KGA.
You will need to complete the staff purchase order form and send a cheque for the correct amount made out to Kenneth Green Associates and post to Hill House for the attention of Rebecca Sheedy, who will then process your request.
This form is only for those consultants who cannot fit into any of the standard uniform sizes provided by Jermyn Street Design. A Special Measure uniform requires major alteration and can be costly. If you think you may need a special measure, please call the Uniform Helpdesk on 01375 643 269 in the first instance to discuss your requirements. They will need to have special alterations approved by the KGA Training Department.
In order to complete this form you will need a purchase order number from Rebecca Sheedy at Hill House.
Wearer info pack
KGA In-Store Coaches
Our Coaches have been chosen as role models and ambassadors for the company. In addition to their jobs as Account or Business Managers, they are responsible for welcoming and training new starters within the company. They play a vital role in assisting the Training Department and in providing our new consultants with paperwork, procedure and product knowledge and selling expertise before they attend a Discovery School.
How does coaching work?
Training Coordinator Claire Graham notifies our coaches of who the new consultants are in their area, and she sends the new starter a welcome pack notifying them of who their Coach is. The Coach then contacts the new starter and between them, they arrange two days when coaching can take place (in the Coach’s store). Once the coaching days have been completed, the new starter can attend their Discovery Experience at Head Office.
The KGA Training Team are here to support all of you, and are just at the end of the phone to answer any of your queries on product knowledge, selling skills, and training courses. We run as many as 100 different training schools, reaching more than 3000 consultants and non-consultants every year, and also are responsible for consultant uniform, file cards and In-Store Coaches; as well as many other projects such as the consultant magazine.
We strive to ensure all our trainings are fun and motivational as well as focused on the message of the brands and the knowledge you need to make those all important sales.
Welcome to the Kenneth Green Associates’ Who’s Who section.
At KGA, people are the priceless ingredient that makes us the success we are today. To help you to match the faces to our people’s names, just click on the department you wish to view on the left hand side of this page, and you will then see the people that work in that department.
“For me, it is a real privilege to employ people. At Kenneth Green Associates we aim to empower people, so they know they have real value.” Kenneth Green, Chairman.
Phone: 01932 827060
General enquiry: firstname.lastname@example.org
Press enquiry: email@example.com
Kenneth Green Associates
Sales and Marketing
Kenneth Green Associates are the largest distributor of fine fragrance and skincare in the UK and in 2011 came 3rd in "The Sunday Times Top 100 Companies to Work For."
Our employees work in 3 locations and when applying for a position it is best to decide which is suitable to you. You may wish to be located close to home as part of our team of Consultants in a Department store working with customers purchasing our fragrances and skincare products. Your experience may be field based with responsibility for a territory within the UK and therefore you could sell to the retailers. Alternatively, your skills could be in marketing, PR, HR or finance and administration where a role based at our Head Office in Weybridge, Surrey supporting employees based in the field or in stores would suit you. No matter which type of role suits you, they are all critical to the business and make a valuable contribution.
We offer competitive salaries for all roles, along with paid holidays, Company Sick Pay, an allocation of products (staff allocation), staff purchase opportunities and full training. Additionally, consultants are also provided with a smart uniform.
The Company was started in 1990 and by January 1993 became a Limited Company. The share holding of the Company is entirely in the Green family name.
In 1996, a new company was formed, Classic Beauté Limited, with the same Board of Directors, but a different marketing and sales structure, specialising in limited distribution niche brands.
The company began trading with a clear guiding principle, to provide client companies with the best knowledge of how to build profitable business in the uniquely complex UK fine fragrance and cosmetics market. This would be achieved by a thorough understanding of the client's global strategy and expert application of that strategy at a local level.
Over the years, this guiding principle had taken Kenneth Green Associates from a relatively small family run business, to one of the largest specialist distribution companies in the world.
Today Kenneth Green Associates continues to be the leading fragrance distributor in the prestige department store sector and the number four fragrance supplier in the UK market overall, representing over 20 prestige brands.
With headquarters at Hill House in Weybridge, Surrey, 30 kilometres from London, Kenneth Green Associates is managed by the Board of Directors under the leadership of the Chairman, Kenneth Green. There are over 400 people working within the business.
Kenneth Green Associates was established as a Partnership in January 1990 and has grown to be one of the leading distributors of prestige products in the UK today. The company is proud to represent over twenty leading brands from around the world, and enjoys a close working relationship with these client companies.
Projecting an international image with local know-how and professionalism, the strength of KGA has been built by a strong team of professionals, many of whom have been with the company for a number of years.
KGA represents and distributes international prestige beauty brands in the United Kingdom, Channel Islands and the Republic of Ireland. We apply our expertise to translate our brands international strategies to these markets.
KGA manages the full marketing mix, from sales strategy & pricing to media planning. Distribution of our fragrance brands is through premium beauty retailers such as Department Stores and specialised retail chains.
As a service company, our people are the priceless ingredient of our success.